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Fraud Services Investigator

2 months ago

Minneapolis Minnesota, United States MidWestOne Bank Full time
About the Role

MidWestOne Bank is seeking a highly motivated and detail-oriented Fraud Services Investigator to join our team. As a Fraud Services Investigator, you will play a critical role in investigating circumstances of suspected fraud and making recommendations to frontline personnel, management, and customers.

Key Responsibilities
  • Manage fraud cases, including contact with staff, customers, and law enforcement personnel.
  • Assist staff in gathering necessary information and documentation, and assist law enforcement regarding the case.
  • Work with other financial institutions during investigations.
  • Lead check fraud dispute reviews and processes.
  • Manage the incident tickets assigned to BSA/Fraud staff and assign them accordingly.
  • Manage law enforcement engagement in bank-as-fraud-victim cases.
  • Oversee the review of daily fraud alerts and escalate fraud alerts to case for further investigation as applicable.
  • Oversee the QAR incident alert system and assign cases accordingly.
  • Coordinate research and respond to subpoenas, summons, and other law enforcement requests submitted to the bank.
  • Daily review of returned deposited items and redeposited items for fraud concerns.
  • Regularly monitor and follow-up on eFunds FraudFinder and Sentry Service Alerts.
  • Track and monitor restitution payments.
  • Review Trust Checks for fraud.
  • Assist with Fraud Prevention training for bank staff.
  • In conjunction with AML Fraud Services Manager, monitor and enforce Fraud policies and procedures.
  • Coordinates with BSA Department, Legal, and other business lines, as appropriate.
  • Lead and perform other assignments, projects, and duties as assigned.
What We Offer
  • Competitive base compensation with additional performance-based incentives.
  • Career development and continuous learning opportunities.
  • Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more.
  • 100% vested 401(k) Retirement Plan with company match.
  • Medical, Dental, and Vision insurance.
  • Flex spending plan & Health savings accounts with employer contribution.
  • Student Loan Debt Reduction Program & Tuition Assistance Plan.
  • Employee Stock Ownership Plan.
  • Employer provided group life insurance with option to purchase additional life insurance for you and your family members.
  • Employer provided long term and short term disability insurance.
  • Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance.
  • Wellness Program.
  • Free banking services and other financial services discounts.
  • Take Your Dog to Work Day in June.
  • Employee Rally Day- a day of celebration and recognition.
Qualifications

Bachelor's degree (B. A.) from four-year college or university preferred with one to two years related experience and/or training in bank operations; or equivalent combination of education and overall experience.