Service Operations Manager
4 weeks ago
At United Ag & Turf, we are seeking a highly skilled Service Operations Manager to join our team. This key role will be responsible for managing service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction.
Key Responsibilities:- Develop and Implement Service Department Processes: Develop, communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction.
- Service Department Goal Setting and Budgeting: Create annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
- Service Department Marketing: Develop and execute Service Department marketing plans and monitor monthly to ensure achievement of departmental goals.
- Customer Engagement: Coordinate customer clinics, field days, and related promotional events.
- Warranty and Claims Management: Submit all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Workforce Management: Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge.
- Quality Control: Review work orders for completeness and accuracy prior to customer billing.
- Facilities and Equipment Management: Ensure all departmental tools, equipment, and vehicles are in good working order.
- Recruiting and Staffing: Manage recruiting, staffing, and employee development activities for employees reporting to this position.
- Experience: 3+ years of experience in Service Department operations.
- Skills: Ability to use standard desktop load applications such as Microsoft Office and internet functions, ability to write and speak effectively to individuals and groups, familiar with John Deere and competitive products, basic understanding of financial principles relative to Service Department operations, ability to analyze and interpret internal reports, ability to work extended hours and weekends, excellent customer service skills.
- Education: High School Diploma or equivalent experience.
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