Current jobs related to Guest Services Representative - ValdeReuil, Normandie - Embassy Suites Winston Salem

  • Truist Leadership Institute Guest Services Representative

    1 week ago

    Val-de-Reuil, Normandie, United States Truist Financial Corporation Full time

    Deliver Exceptional Guest ExperiencesAs a Guest Services Representative with the Truist Leadership Institute, you will be the primary point of contact for guests, ensuring their needs are met and exceeded. Your role will involve addressing requests and complaints in a timely and professional manner, fostering a positive and welcoming environment for all...

  • Truist Leadership Institute Guest Services Representative

    2 weeks ago

    Val-de-Reuil, Normandie, United States Truist Financial Corporation Full time

    Deliver Exceptional Guest ExperiencesAs a Guest Services Representative at the Truist Leadership Institute, you will be the primary point of contact for guests, ensuring their needs are met and exceeded. Your exceptional communication skills and ability to think on your feet will make you a valuable asset to our team.Key Responsibilities:Provide personalized...

  • Customer Service Representative

    2 weeks ago

    Val-de-Reuil, Normandie, United States Zaxby's Full time

    Customer Service Representative Job DescriptionAt Zaxby's, we're more than just a place to eat - we're a family. As a Customer Service Representative, you'll be the first point of contact for our guests and directly responsible for delivering a great experience. Your key responsibilities will include taking and entering orders, handling payments, keeping the...

  • Guest Service Ambassador

    4 weeks ago

    Val-de-Reuil, Normandie, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    About UsThe Kimpton Hotel & Restaurant Group, LLC is a company that values human connections and believes in making people's lives better.Job DescriptionWe are seeking a Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service and creating a warm and welcoming experience for our...

  • Guest Service Ambassador

    2 weeks ago

    Val-de-Reuil, Normandie, United States Kimpton Hotel Full time

    About the RoleWe're seeking a highly skilled Guest Service Agent to join our team at the Kimpton Cardinal Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesRegistration and check-out: efficiently process guest arrivals and...

  • Guest Service Ambassador

    2 months ago

    Val-de-Reuil, Normandie, United States Kimpton Hotel Full time

    About the RoleWe're seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton Cardinal Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesRegistration and...

  • Guest Services Supervisor

    2 months ago

    Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full time

    Embassy Suites Winston Salem is a prominent name in the hospitality sector, dedicated to providing exceptional experiences for our guests and associates alike. We believe in fostering an environment where everyone can thrive, and our core value is centered around care. Position Overview The Guest Services Supervisor plays a pivotal role in overseeing the...

  • Guest Services Supervisor

    2 months ago

    Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full time

    Embassy Suites Winston Salem is a dynamic hospitality management organization dedicated to delivering exceptional experiences for our team members, guests, and the community. Our core value is to prioritize care, ensuring everyone can perform at their best. Position Overview The Guest Services Supervisor is tasked with overseeing the front desk team to...

  • Guest Services Supervisor

    2 months ago

    Val-de-Reuil, Normandie, United States Embassy Suites Winston Salem Full time

    Embassy Suites Winston Salem is a dynamic hospitality management organization dedicated to delivering exceptional experiences for our team members, guests, stakeholders, and the communities we serve. Our core value is centered around the well-being of individuals, ensuring they can perform at their best. Position Overview The Guest Services Supervisor plays...

  • Retail Customer Service Representative

    3 weeks ago

    Val-de-Reuil, Normandie, United States Kangaroo Express Full time

    Customer Service RepresentativeKangaroo Express is seeking a Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Greet and assist customers in a friendly and professional mannerOperate the cash register and process...

  • Customer Service Representative

    1 week ago

    Val-de-Reuil, Normandie, United States Domino's Pizza LLC Full time

    Company DescriptionWe are a locally owned and operated Domino's Pizza franchise in Winston-Salem, focused on delivering exceptional customer service and kindness. Our team is passionate about making a difference in our community, one pizza at a time.Job DescriptionWe are seeking a Customer Service Representative to join our team. As a key member of our...

  • Front Desk Representative

    1 week ago

    Val-de-Reuil, Normandie, United States Summit Hospitality Incorporated Full time

    Job SummarySummit Hospitality Group is seeking a highly skilled and experienced Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer service...

  • Winner's Circle Representative

    2 weeks ago

    Val-de-Reuil, Normandie, United States Dave & Buster Full time

    Job Title: Winner's Circle RepresentativeJob Summary:As a Winner's Circle Representative at Dave & Buster's, you will be the first point of contact for our guests, setting the tone for an unforgettable experience. Your primary responsibility will be to ensure that our guests have a positive and welcoming experience from the moment they enter our...

  • Customer Service Representative

    3 weeks ago

    Val-de-Reuil, Normandie, United States McDonald's Restaurants Full time

    Be Yourself, Succeed with UsWe believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. Our restaurants are the perfect spot to develop your skills, build your confidence, and make a real difference in the lives of our guests.What You'll DoProvide exceptional customer service...

  • Front Desk Representative

    1 week ago

    Val-de-Reuil, Normandie, United States Summit Hospitality Group Full time

    Job SummaryThe Front Desk Representative for Summit Hospitality Group is responsible for delivering exceptional guest service while managing daily hotel operations. This role requires strong communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide personalized service to guests,...

  • Customer Service Representative

    1 week ago

    Val-de-Reuil, Normandie, United States Zaxby's Full time

    Key Responsibilities:As a Cashier at Zaxby's, your day will be spent explaining menu items and answering product questions for guests, entering orders accurately into the POS system, accepting payments, and operating the cash register.Additional Tasks:You will also be responsible for presenting orders to guests, properly packaged and with all necessary...

  • Customer Service Representative

    2 weeks ago

    Val-de-Reuil, Normandie, United States Zaxby's Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Cashier to join our team at Zaxby's. As a Cashier, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining accurate cash receipts.Key Responsibilities:Explain menu options and answer product questions for guestsEnter orders accurately...

  • Front Desk Representative

    2 weeks ago

    Val-de-Reuil, Normandie, United States Summit Hospitality Group Full time

    Job SummaryAs a Front Desk Representative for Summit Hospitality Group, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our guests. This role requires strong leadership skills, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide customer...

  • Customer Service Representative

    2 months ago

    Val-de-Reuil, Normandie, United States Zaxby's Full time

    Zaxby's Peters Creek Pkwy Job Description **Key Responsibilities:** * Explain menu and answer product questions for guests * Enter guests' orders accurately into the POS system * Accept payments from guests and make change correctly * Operate the cash register and maintain cash receipts * Present orders to guests, properly packaged and with all necessary...

  • Front Desk Representative

    2 weeks ago

    Val-de-Reuil, Normandie, United States Summit Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Summit Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing daily operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide personalized guest...

Guest Services Representative

2 months ago

ValdeReuil, Normandie, United States Embassy Suites Winston Salem Full time

The Guest Services Representative plays a crucial role in delivering exceptional service to all visitors during their arrival, throughout their stay, and at departure, while optimizing room revenue and occupancy rates.

Qualifications & Experience:

  • Relevant college coursework is advantageous.
  • Prior experience in the hospitality industry is preferred.
  • A High School Diploma or equivalent is mandatory.
  • Proficiency in computer systems is desirable.
Physical Demands:
  • Flexibility in working long hours may be required.
  • Light physical activity is necessary, including lifting up to 20 pounds occasionally and 10 pounds frequently.
  • Capability to remain standing for the duration of the shift.
Cognitive Skills:
  • Ability to communicate information and ideas effectively.
  • Quickly assess and choose alternative solutions when necessary.
  • Capacity to perform well in high-pressure environments.
  • Proficient in identifying and resolving workplace issues.
  • Skilled in listening to and understanding the concerns of guests and colleagues.
  • Ability to manage financial data and perform basic arithmetic functions.
  • Maintain composure and objectivity under stress.
Key Responsibilities:
  • Engage with guests and staff in a friendly, service-oriented manner.
  • Uphold high standards of personal appearance and grooming, including proper uniform and name tag.
  • Ensure consistent attendance in alignment with company standards, adapting to the hotel's needs.
  • Adhere to company policies and regulations to promote safe and efficient hotel operations.
  • Maintain a warm and welcoming demeanor at all times.
  • Demonstrate attentiveness, friendliness, and courtesy towards all guests, managers, and fellow employees.
  • Foster effective communication and teamwork with colleagues and other departments.
  • Greet and assist all guests approaching the reception area in accordance with company standards.
  • Manage the operation of the PBX console, ensuring adherence to hotel standards.
  • Respond to guest inquiries regarding hotel services, amenities, and operational hours promptly.
  • Oversee the logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Review daily Front Office logs and Trace Files.
  • Provide information to guests about local dining, transportation, and entertainment options.
  • Follow established cash handling and credit policies.
  • Stay informed about all rates, packages, and special promotions.
  • Be knowledgeable about in-house groups and restricted dates.
  • Gather necessary information for room reservations and follow the rate-quoting process.
  • Understand hospitality terminology and emergency procedures.
  • Handle check-ins and checkouts with efficiency and courtesy.
  • Utilize proper communication etiquette when using two-way radios.
  • Fully understand and operate all relevant aspects of the Front Desk computer system.
  • Complete all tasks and duties on the shift checklist in a timely manner.
  • Conduct bucket checks, room rate verification reports, and housekeeping reports.
  • Prepare and balance individual paperwork for shift closures in accordance with hotel standards.
  • Promote and maintain guest programs and hotel promotions.
Additional Duties:
  • Keep the work area clean and organized.
  • Assist guests with safe deposit box access.
  • Participate in meetings and training sessions as required.
  • Perform other duties as assigned by management.