IT Service Management Business Analyst
19 hours ago
Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)\'s network and security operations.
The ITSM Business Analyst will work as part of a Program Management Office (PMO), but closely collaborate with team members across the program.
Responsibilities:- Play a leading role in the stand-up and development of a NOSC PMO
- Guide and lead the review of current program operations and identification of improvement opportunities
- Ensure alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework
- Oversee development of doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan
- Guide the collection and analysis of requirements for an ITSM system to track service delivery performance
- Establish a Continuous Service Improvement Program (CSIP)
- Oversee development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures.
- Establish performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure
- Lead requirements analysis and design for a comprehensive Knowledge Management repository
- Lead development of Knowledge Management repository governance, usage, and maintenance
- Oversee development of an SOP for responding to customer and contractor data calls
- Bachelor\'s degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional Six (6) years of professional IT experience can be considered in lieu of a degree
- Six (6 plus) years in the federal IT services contracting industry
- Four (4 plus) experience on an IT infrastructure operations and engineering contract
- Experience assessing business and technical operations processes and procedures
- Experience identifying areas for improvements and supporting their implementation
- Application of ITSM and ITIL frameworks and best practices
- Experience with an ITSM tool - e.g., ServiceNow
- Experience creating, revising, updating, and maintaining documentation such as SOPs
- Ability to lead and facilitate meetings with government and contractor stakeholders
- Understanding of networking and cyber security operations
- Experience spearheading and performing requirements analysis
- Experience developing and using frameworks and aids to elicit requirements and assess processes
- Ability to work effectively with customers as well as contractor operations and engineering staff
- Proficiency with Microsoft products such as Excel, PowerPoint, Word, and Visio
- Ability to communicate clearly and effectively with customers including senior management
Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred
-
IT Service Management Business Analyst
3 weeks ago
Washington, Washington, D.C., United States Sev1Tech Full timeJob Title: IT Service Management Business AnalystSev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)\'s network and security operations.Responsibilities:Support the development of a NOSC Program Management Office...
-
Business Process Analyst
3 weeks ago
Washington, Washington, D.C., United States Service Coordination, Inc. Full timeJob SummaryService Coordination, Inc. is seeking a highly skilled Business Process Analyst to join our team. As a Business Process Analyst, you will play a critical role in enhancing the efficiency and effectiveness of our business operations. This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.Key...
-
Program Management Analyst
3 weeks ago
Washington, Washington, D.C., United States Raye IT Consulting Full timeJob Title: Program Management AnalystRaye IT Consulting is seeking a highly skilled Program Management Analyst to join our team. As a Program Management Analyst, you will provide professional technical support services to the Office of Chief Information Officer (OCIO) Business Process Management Office (BPMO) to identify and develop key business areas and...
-
Senior Business Analyst
1 day ago
Washington, Washington, D.C., United States Crystal Management Full timeJob Title: Senior Business AnalystCrystal Management is seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will be responsible for leading and managing software development efforts from start to finish, utilizing agile/scrum methodologies to ensure timely and successful delivery.Key Responsibilities:Manage...
-
Business Process Analyst
4 weeks ago
Washington, Washington, D.C., United States Service Coordination, Inc. Full timeJob Title: Business Process AnalystService Coordination, Inc. is seeking a highly skilled Business Process Analyst to join our team. As a Business Process Analyst, you will play a critical role in enhancing the efficiency and effectiveness of our business operations.Key Responsibilities:Conduct thorough gap analysis of current business processes across...
-
Senior Business Analyst Lead
2 days ago
Washington, Washington, D.C., United States Crystal Management Full timeJob Title: Senior Business AnalystWe are seeking a highly skilled and experienced Senior Business Analyst to join our team at Crystal Management. The ideal candidate will have a background in software development and project management, with experience working with the US Army Corps of Engineers (USACE).Job SummaryThe Senior Business Analyst will be...
-
Lead Business Analyst
3 weeks ago
Washington, Washington, D.C., United States Sprezzatura Management Consulting Full timeJob Title: Lead Business AnalystSprezzatura Management Consulting is seeking an experienced and detail-oriented Lead Business Analyst to support the Board's Office of Appellate Support (OAS) Technical Infrastructure Branch (TIB). The successful candidate will play a critical role in gathering, analyzing, and refining business requirements, ensuring alignment...
-
Business Systems Analyst
20 hours ago
Washington, Washington, D.C., United States Paradyme Management Full timeJob DescriptionWe are seeking a skilled Business Analyst to support a critical Law Enforcement customer. The ideal candidate will have strong core skills in business information resource management and business process improvement.Key Responsibilities:Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all...
-
Data Management Analyst
1 month ago
Washington, Washington, D.C., United States Omm IT Solutions Full timeJob DescriptionOmm IT Solutions is seeking a highly skilled Data Management Analyst to join our team. As a key member of our organization, you will be responsible for providing data analysis and reporting services to support business decision-making.Key ResponsibilitiesDevelop and maintain databases and data systems to support business operationsAnalyze data...
-
Business Systems Analyst
2 weeks ago
Washington, Washington, D.C., United States Imagine One Technology and Management Ltd Full timeJob Title: Business System AnalystImagine One Technology & Management is seeking a highly skilled Business System Analyst to join our team. This role will serve as a Team Lead and support the U.S. Navy at the Washington Navy Yard in SE D.C.Key Responsibilities:Develop and analyze business cases for proposed projects or initiatives, following the DoD Product...
-
Business System Analyst Lead
2 days ago
Washington, Washington, D.C., United States Imagine One Technology and Management Ltd Full timeJob Title: Business System AnalystImagine One Technology & Management is seeking a highly skilled Business System Analyst to join our team. This is a contingent position, subject to the award of the associated work to our team.Job Summary:We are looking for a seasoned Business System Analyst with a strong background in DoD/Navy programs and policies. The...
-
Management Analyst II
2 days ago
Washington, Washington, D.C., United States Nationwide IT Services Full timeJob DescriptionNationwide IT Services is seeking a Management Analyst II to support the Health and Human Services (HHS) Office of Long COVID Research and Practice. The candidate will contribute to the management of the federal advisory committee, including communication with committee members, travel and logistics support, and technical support for virtual...
-
Senior Business Analyst
21 hours ago
Washington, Washington, D.C., United States Fathom Management LLC Full timeJob DescriptionSeeking a Senior Business Analyst to join our team at Fathom Management LLC. As a key member of our project team, you will be responsible for stakeholder engagement, agile user story and requirements development, wireframe development, strategic analysis, IT governance analysis and recommendations, and development of findings and...
-
Business Analyst
4 weeks ago
Washington, Washington, D.C., United States ProSidian Consulting, LLC Full timeJob OverviewProSidian Consulting, LLC is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will be responsible for providing services and support as an Information Technology Center Support (Business Analyst) in the Agriculture and Food Industry Sector, focusing on IT Effectiveness Solutions for clients such as the United...
-
Business Analyst
3 weeks ago
Washington, Washington, D.C., United States Dynamic Solutions Technology LLC Full timeJob OverviewDynamic Solutions Technology, LLC is seeking a highly skilled Program Analyst to join our team in the Washington DC area. As a Program Analyst, you will play a critical role in analyzing the organization's strategic business needs and providing support to business managers, administrators, engineers, scientists, analysts, specialists, and/or...
-
Financial Data Analyst
2 days ago
Washington, Washington, D.C., United States IT Concepts Full timeJob Title: Financial Data AnalystWe are seeking a highly skilled Financial Data Analyst to join our team at IT Concepts. As a Financial Data Analyst, you will be responsible for maintaining and operating a government database that aids in planning and executing civilian pay for the workforce, full-time equivalent dashboard development, manpower reports, and...
-
Financial Data Analyst
1 week ago
Washington, Washington, D.C., United States IT Concepts Full timeJob Title: Financial Data AnalystWe are seeking a highly skilled Financial Data Analyst to join our team at IT Concepts. As a Financial Data Analyst, you will be responsible for maintaining and operating a government database that aids in planning and executing civilian pay for the workforce, full-time equivalent dashboard development, manpower reports, and...
-
Business Analyst Intern
20 hours ago
Washington, Washington, D.C., United States Federal Reserve Bank Full timeBusiness Analyst Internship OpportunityThe Federal Reserve Bank is seeking a Business Analyst Intern to join our team. As a Business Analyst Intern, you will have the opportunity to work on exciting projects and develop your skills in business analysis, technology, and innovation.Key Responsibilities:Support Planning, Governance, and Innovation (PG&I)...
-
Business Analyst
3 weeks ago
Washington, Washington, D.C., United States Cloud SynApps Full timeJob OverviewThe Cloud SynApps Business Analyst plays a pivotal role in bridging the gap between business requirements and technical implementation within Salesforce platforms. This role involves analyzing business processes, gathering requirements, and translating them into scalable Salesforce solutions.Key Responsibilities:Work with Product Owner/Architects...
-
Business Analyst
1 month ago
Washington, Washington, D.C., United States World Wide Technology Full timeJob SummaryWe are seeking a highly skilled Business Analyst to join our team at World Wide Technology. As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key ResponsibilitiesAnalyze business needs and develop solutions to meet those...