Field Service Technician

3 weeks ago

New York, New York, United States ITW Full time
Job Title: Field Service Engineer

Join our team of skilled professionals at ITW, where we're transforming the Test and Simulation Industry.

Job Summary:

We're seeking a highly motivated and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for calibrating, maintaining, installing, troubleshooting, and repairing complex computer-controlled servo-hydraulic and electro-mechanical test systems at customer sites.

Key Responsibilities:
  • Manage customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
  • Diagnose equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) and restore equipment operations.
  • Perform calibrations relevant to assigned customer base independently.
  • Coordinate and conduct installation and maintenance activities.
  • Implement the operational requirements of the MTS Corporate and Field Service Quality System.
  • Assist as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin, and marketing.
  • Maintain service documentation in requested format for all service activities delivered at customer sites as assigned.
  • Manage all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
  • Maintain current knowledge and training in MTS technology and products.
Requirements:
  • BS degree in Engineering or technical discipline with a minimum of 2 years relevant experience.
  • AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience.
  • Knowledge of PID Controllers (ideal)
  • Troubleshoot to board level (required)
  • Hydraulics/Pneumatics
  • Read and Interpret Blueprints and Schematics
  • Willingness to travel
  • Must possess a valid driver's license and able to obtain automobile/liability coverage
  • Excellent Communication skills - verbal and written
  • Basic MS-Office computer and software skills
  • Ability to work with high degree of personal discipline
  • Problem solving and analytical business skill
  • Demonstrated customer service skills and experience
What We Offer:

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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