Customer Service Representative

5 days ago


Devils Lake, North Dakota, United States Devils Lake Cars Full time
About Us

At Devils Lake Cars, our mission is to deliver exceptional service to every guest and team member. We foster a culture of WOW, where team members are empowered to provide outstanding service and are rewarded for their hard work and dedication. As a family-owned dealership since 1923, we value our team members and provide opportunities for growth and development.

Job Summary

We are seeking a Customer Care Consultant to join our team. The successful candidate will be responsible for providing exceptional phone support to our guests, answering questions, and resolving issues in a timely and professional manner. This is a fantastic opportunity for a motivated and customer-focused individual to join our team and contribute to our mission of delivering WOW service.

Responsibilities
  • Provide exceptional phone support to guests, answering questions and resolving issues in a timely and professional manner.
  • Use a friendly and approachable tone to build rapport with guests and establish trust.
  • Work collaboratively with the service team to ensure seamless communication and resolution of guest issues.
  • Use a scheduling system to manage service appointments and ensure timely follow-up with guests.
  • Work in a fast-paced environment with a focus on guest service and satisfaction.
Requirements
  • Strong verbal and written communication skills.
  • Experience with a scheduling system and CRM software, or the ability to quickly learn new software.
  • Time management, prioritization, and multitasking skills with the ability to manage a high workload.
  • Team player attitude with a focus on guest satisfaction.
  • Willingness to submit to a pre-employment background check and drug test.
  • Clean driving record and valid driver's license.
What We Offer
  • Competitive compensation and benefits package.
  • Medical, dental, and vision plans, along with auxiliary benefits.
  • FSA and HSA options available.
  • 401k plan.
  • PTO.
  • Employer-paid Short-Term Disability and Life Insurance.
  • FT Employee Discounts.
  • Discounted gym membership.
  • Access to mental health resources.
  • Tuition reimbursement and additional training provided.
  • Degrees at Work continuing education program.
  • Opportunities for upward mobility.

We are an equal opportunity employer and welcome applications from diverse candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment.



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