Lead Coffee Barista Supervisor

3 weeks ago


Harrisonburg, Virginia, United States The GIANT Company Full time

Job Summary

The FT Lead Coffee Barista is a key member of our team, responsible for delivering exceptional customer service and ensuring a high-quality customer experience. As a leader, you will be responsible for managing a team of baristas, providing guidance and support to ensure seamless store operations.

Key Responsibilities

  • Customer Service
    • Welcome and connect with each customer, providing a personalized experience.
    • Effectively recommend products and accommodate purchases to enhance the customer experience.
    • Provide product demonstrations and sampling.
  • Quality Assurance
    • Ensure that all products meet visual and quality standards.
    • Demonstrate knowledge and practice of safe food handling.
    • Follow merchandising, stock, rotation, and storage standards.
  • Store Profitability
    • Follow proper cash handling procedures and register policies.
    • Follow inventory and stock guidelines.
  • Leadership and Development
    • Assume responsibility for learning and demonstrating knowledge as a barista.
    • Responsible for self-initiated learning beyond the standard training program.
    • Learn and demonstrate all standards of product and conduct established by The GIANT Company and Starbucks.

Requirements

  • Experience
    • Preferable supervisory and/or barista experience.
  • Qualifications
    • Must be authorized to work in the U.S.
    • Must have valid identification.
    • Must meet the company performance standards for the job including but not limited to regular attendance.
  • Skills
    • Customer-focused, strong interpersonal skills, and food handling certificate preferred.

Physical Requirements

  • Shift hours: minimum 4-hour shifts or more depending upon business needs.
  • Job cycles: continual max.
  • Lift/carry: 50 lbs.
  • Stand 55%, sit 0%, walk 45%.
  • Category IV: lifting, carrying, P/P up to 50 lbs.
  • Max pull static: 20 lbs.

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