Guest Care Sales Specialist

1 week ago


Mansfield, Ohio, United States Mr. Tire Auto Service Centers Full time
About the Role

We are seeking a highly motivated Guest Care Sales Specialist to join our team at Mr. Tire Auto Service Centers. As a key holder and manager on duty, you will be responsible for providing exceptional guest care and driving sales of automotive repair services and tires.

Responsibilities
  • Successfully complete Monro's training program to execute the Monro selling process.
  • First point of contact for guests on the phone and in the store, engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat guest waiting area.
Qualifications
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
Benefits
  • Paid vacation and holidays for Full Time teammates.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental for Full time teammates.
  • Employee Access Perks.
  • Career Advancement Opportunities.


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