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Host and Guest Experience Specialist

2 months ago

Mansfield, Ohio, United States Roosters Wings Full time

Job Summary:

We are seeking a highly motivated and friendly individual to join our team as a Host and Guest Experience Specialist. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their dining experience.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring a positive and memorable dining experience.
  • Manage the host stand, answering phones, taking carry-out orders, and bagging orders for guests.
  • Support servers by running food, bussing tables, and maintaining a clean and organized dining area.
  • Stay up-to-date on menu items, promotions, and daily specials to provide accurate information to guests.
  • Work collaboratively with the server team to ensure seamless service and high guest satisfaction.

Requirements:

  • No prior experience necessary, as we provide comprehensive training.
  • Positive and friendly attitude, with a passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks as needed.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and team members.

Benefits:

  • Competitive hourly rate and opportunities for advancement.
  • Flexible scheduling to accommodate your needs.
  • Paid training and development opportunities to help you grow in your role.
  • Meal discounts and other perks to enhance your dining experience.

About Roosters Wings:

Roosters Wings is a fun and casual restaurant chain dedicated to serving high-quality food and providing exceptional customer service. We pride ourselves on promoting from within and providing opportunities for growth and development. If you're a motivated and friendly individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.