Front Desk Representative
4 days ago
We are seeking a skilled and experienced Front Desk Representative to join our team at DKN Hotel Group.
Responsibilities:- Maintain a friendly and courteous demeanor at all times, providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members, greeting arriving guests and completing established check-in procedures daily.
- Facilitate guest departures by following established procedures to close guest accounts and determine future room availability.
- Regularly calculate and post monies, receipts, and guest accounts using proper cash handling methods and established procedures.
- Courteously answer inquiries and accept reservations both in person and over the phone, utilizing DKN's reservation guidelines.
- Maintain good guest relations by staying up-to-date on in-house and area functions to answer questions and concerns timely and knowledgeably.
- Operate PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls, and communicating to guests for efficient service.
- Control and balance cash and credit transactions at the front desk and maintain personal responsibility for bank balances according to hotel policy.
- Run night audit final after ensuring all revenues are in balance nightly.
- Provide assistance to other team members and departments to contribute to overall departmental and hotel performance.
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