Patient Service Representative

2 weeks ago


Memphis, Tennessee, United States Regional One Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Clerk to join our team at Regional One Health. As a Patient Service Clerk, you will play a critical role in ensuring the smooth and efficient flow of patient services.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and hospital staff
  • Perform various clerical duties, including data entry, scheduling tests and discharge functions
  • Interact with visitors, coworkers, and other departments in a customer-friendly manner
  • Handle all telephone calls in a customer-friendly manner, including answering calls, providing assistance, and taking complete and accurate messages
  • Maintain patient records, including identifying forms that belong in the chart, assembling and disassembling patient charts, and filling out and submitting correct patient forms
  • Perform tasks associated with maintaining patient census, including alerting staff of patient arrivals, maintaining current information, and entering transfers and discharges in the computer
  • Utilize computer and related equipment to update, revise, and maintain all information in the identified computer system
  • Communicate effectively to provide information and assistance, and confer and work collaboratively with patients, families, and hospital staff
  • Maintain confidentiality of patient, department, and hospital information, and adhere to established department and organization policies in processing and releasing patient information
Requirements
  • High School Diploma or equivalent with related coursework
  • Minimum 1 year experience in clerical, customer service, or related field
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information
Working Conditions

This position requires standing, walking, and sitting for extended periods. The ability to lift, carry, push, and pull objects is also required. The work environment is fast-paced and requires the ability to multitask and prioritize tasks effectively.



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