Data Center Operations Expert
5 days ago
**Job Summary:**
We are seeking a highly skilled Data Center Operations Expert to join our team at CoreSite. The successful candidate will be responsible for ensuring the operational integrity and regulatory compliance of our facilities and data center electrical, mechanical, fire life safety systems, and communications infrastructure.
Key Responsibilities:
- Ensure the operational integrity and regulatory compliance of facilities and data center electrical, mechanical, fire life safety systems, and communications infrastructure.
- Operate, monitor, maintain, and respond to abnormal conditions in facilities systems, including electrical, mechanical, communications, building monitoring and control.
- Track and trend operational characteristics.
- Mentor junior staff.
- Work with the site Data Center Manager to track and complete an aggressive preventive and predictive maintenance schedule.
- Work with and provide guidance to the site Data Center Manager to determine maintenance requirements for mechanical and electrical systems.
- Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
- Manage systems to avoid unplanned, customer-impacting outages.
- Manage the data floor and back of house mechanical loading capacity to ensure the cooling system is operating at its highest efficiency.
- Provide applied mechanical and integrated control expertise for the entire data center.
- Work as a primary knowledge expert in regard to fire and electrical codes.
- Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
- Assist Data Center Manager with the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities.
- Trouble Ticket Management.
- Work Order Completion Process.
- Infrastructure projects (Internal/Customer) including cage build-outs, overhead installations, rack and stack.
- Navigate and utilize a CMMS system.
- Use developed procedures to solve problems.
- Assist in asset and consumable inventory management.
- Responsible for the tracking and proper labeling of all equipment per established procedures.
- Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
- Provide physical security within the CoreSite premises.
- Provide day-to-day exceptional customer service and support.
- Incident escalation and report writing.
- Monitor the building fire alarm system.
- Maintain and complete regular facility and security tours documenting and responding to found issues.
- Adhere to and promote CoreSite's Principles of Operational Excellence.
Requirements:
- Expert understanding of the electrical and mechanical systems used in a facility and data center environment, including, but not limited to the following: electrical distribution and layout, Transformers, PLC's, Generators, Switchgear, UPS systems, STS', ATS' PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems.
- Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
- Expert knowledge of fiber optics / cabling infrastructure and industry best practices.
- Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
- Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
- Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems, Large Centrifugal Chillers, Cooling Towers, Heat Exchangers, Water Treatment Systems, VFD's and Pumps, HVAC equipment, CRAC/CRAH's, Humidification Systems, BMS and PLC Controls, Emergency Standby Diesel Generator Systems, Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution, Static UPS Systems, and Double Interlock Pre-Action Systems.
- Proven leadership skills.
- Proven expert and laying out, pulling, dressing, and terminating fiber and copper communications cabling.
- Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.
- Excellent communication skills, both written and oral including Microsoft Suite (Word, Excel, PowerPoint, Project).
- Ability to communicate effectively with customers and internal staff.
- Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
- Ability to learn quickly and address issues as they arise during normal working hours or after hours.
- Ability to operate in and promote a rigorous process-driven team environment.
- Ability to logically analyze and solve problems.
- Ability to effectively multi-task multiple projects.
- Operate Hand and Machine Tools (hammer, drill, saw, etc.).
- Operate electrical tools such as a multi-meter or infrared camera.
- Bachelor's degree in Mechanical or Electrical Engineering or equivalent time in rate.
- 5 or more years in a mechanical/electrical position within critical facilities (preference given to a data center, hospital, or power plant experience).
- Be able to pass an extensive background check including criminal history, professional references, and employment and education verification.
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