Retail Sales Associate

2 days ago

Rancho Santa Margarita, California, United States Cox Communications Full time
About the Role

Cox Communications is seeking a highly skilled Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for creating exceptional customer experiences, driving sales, and building strong relationships with our customers.

Key Responsibilities
  • Explain and demonstrate product capabilities to customers, offering personalized solutions to meet their needs.
  • Meet or exceed targets for customer experience, sales, and retention.
  • Assist with store opening and closing procedures, ensuring a seamless customer experience.
  • Handle cash and credit transactions accurately and efficiently.
  • Participate in workshops, special events, and product demos to stay up-to-date on new products and services.
  • Support fellow sales agents and contribute to a positive team environment.
  • Continuously expand knowledge of Cox products and services, as well as competitor offerings, through regular training and development opportunities.
What We Offer

As a Retail Sales Associate at Cox Communications, you can expect a competitive compensation package, including a variable targeted total compensation of $57,172 ($27.49/hr), with high earners reaching an average annual compensation of just over $74,000 ($35.56/hr). You will also receive a full-time hourly base rate of $19/hr, plus monthly targeted commissions of $1,471. Additionally, you will be eligible for a ramp period of up to 2 months to adjust to commission earnings.

We offer a comprehensive benefits package, including health care insurance, retirement planning, and paid time off. You will also have access to free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more.

Requirements
  • High school diploma or equivalent required; up to 2 years of relevant work experience preferred.
  • Ability to meet established sales, retention, and customer experience targets.
  • Strong interpersonal and communication skills to effectively sell products and influence customer decisions.
  • Ability to build relationships and adapt to a diverse customer base.
  • Ability to multi-task and prioritize in a fast-paced team environment.
  • Computer literacy with an aptitude for learning communication products, services, and accessories.
  • Willingness to work a flexible schedule, including weekends, evenings, and holidays.
  • Ability to lift 25-50 pounds to manage stock room inventory.
Preferred Qualifications
  • Some college experience with a focus in sales, business, and/or management.
  • One year of experience in a related field, such as sales, retail sales, or service industry.
  • Experience selling Wireless/Mobile products.
  • Fluency in Spanish, both written and spoken.

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