Ski Resort Operations Manager

4 weeks ago


Lincoln New Hampshire, United States Loon Mountain Full time

Job Summary:

The Ski School Operations Manager is responsible for overseeing all aspects of the Children's Center at Loon Mountain Resort. This includes managing staff, developing programs, and ensuring exceptional customer service.

Key Responsibilities:

  • Staff Management: Hire, train, and schedule staff to ensure seamless operations of the Children's Center.
  • Program Development: Create and implement programs for children, including lessons, daycare, and ticket sales.
  • Customer Service: Foster a customer-focused environment, ensuring guests receive exceptional service and support.
  • Facilities Management: Oversee the maintenance and upkeep of indoor and outdoor facilities, including signage and appearance.
  • Merchandising: Develop and implement product development and merchandising strategies for the department.
  • Record Keeping: Maintain accurate records, including state agency and insurance company requirements.
  • Policy Development: Collaborate with the Director of Human Resources and Snowsports Director to formulate and publish policies.
  • Training and Development: Work with the Training Manager to develop and coordinate staff training and program enhancement.
  • Operations Planning: Maintain and update the department's Operations Plan, including job descriptions, scripting, and checklists.

Qualifications:

Preferred Bachelor's degree from a four-year college or university, or four to six years of related experience and/or training, or an equivalent combination of education and experience. PSIA Level 1 or equivalent certification is also required.


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