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Customer Service Representative

2 months ago

Minneapolis, Minnesota, United States TruStone Financial Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at TruStone Financial Credit Union. As a key member of our operations team, you will be responsible for providing exceptional service to our members, resolving their inquiries and concerns, and ensuring that they have a positive experience with our credit union.

Key Responsibilities
  • Member Support: Provide universal support to our members related to department operational activities and financial services, effectively resolving their inquiries, concerns, and issues.
  • Operational Knowledge: Maintain a unique working knowledge of all operational and technical facets of the credit union, its service offerings, benefits, and rules and regulations regarding our members and their accounts.
  • Leadership and Training: Provide leadership, training, and support to co-workers and other credit union staff, ensuring that they have the necessary skills and knowledge to perform their duties effectively.
  • Independent Judgment: Exercise independent judgment and decision-making skills while safeguarding member information and maintaining professionalism in a fast-paced environment.
Requirements
  • Availability: Availability to work 40 hours per week, Monday through Friday, between the hours of 9:30am - 6:00pm, and rotating Saturdays 9:00am - 1:00pm at our Plymouth Corporate office.
  • Education and Experience: High School Diploma or equivalent, and 1+ years of related financial or customer services experience, preferred.
  • Skills: Excellent customer service and sales skills, experience in computer systems with MS Office experience preferred, math aptitude, keyboarding skills, excellent verbal and written communication skills, ability to work as a team player, being flexible and dependable, ability to work independently, displaying initiative and decision-making skills, ability to maintain a high level of professionalism while working under pressure, general knowledge and experience working with mobile devices and their operating systems, ability to use excellent customer service skills providing high-quality, professional support over the phone, compliance with the Bank Secrecy Act and all its provisions, ability to pass a pre-employment drug test and various background checks, regular and reliable attendance at the workplace.
What We Offer
  • Competitive Pay and Incentives: Competitive pay and incentive programs for all positions.
  • Health Insurance: Health insurance with the ability to choose which plan option is best for you - a Traditional Health Plan or Health Savings Plan.
  • Dental and Vision Insurance: Affordable dental and vision insurance coverage.
  • PTO and Holidays: Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees - and, the longer your tenure, the more PTO you'll have to enjoy, 10+ paid holidays each year.
  • Volunteer Time: Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
  • 401(k) and Profit Sharing: 401(k) with 50% employer match on the first 6% you contribute - plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not, eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
  • Disability and Life Insurance: Employer-paid Short Term and Long Term Disability benefits, employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse, and eligible dependents.
  • Education Reimbursement: Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books, and activity fees).
  • Career Development: Career development opportunities - including our STEP job shadow program, TruStone Academy certification courses, and more.
  • Employee Discounts: Special employee discounts when you join TruStone Financial as a credit union member.
  • Employee Activities: Employee activities, events, discounts, and many other great benefits and perks.