Field Service Manager

10 hours ago


FL United States Danaher Corporation Full time
Job Title: Field Service Manager

Beckman Coulter Diagnostics is seeking a highly skilled Field Service Manager to lead our field service organization in the South Florida territories. As a key member of our North America Commercial Organization (NACO) Field Services team, you will be responsible for directing and leading a team of Field Service Engineers and Supervisors, ensuring exceptional customer satisfaction, and driving business growth.

Key Responsibilities:
  • Lead a team of Field Service Engineers and Supervisors, providing training and professional development opportunities.
  • Develop and implement strategies to improve customer satisfaction, first-time fix rates, and employee engagement.
  • Manage and resolve high-pressure customer issues, including product performance issues and technical escalations.
  • Collaborate with the coordination team to facilitate daily activities, such as preventative maintenance, modifications, and service-call workload management.
  • Drive business growth by leading projects, applying Danaher Business System (DBS) principles, and identifying opportunities for sustainable and continuous improvement.
Requirements:
  • Bachelor's degree with over 9 years of experience in field service or customer support, or a Master's degree with over 7 years of relevant experience.
  • 3+ years of experience in people management, with a proven track record of leading high-performing teams.
  • Excellent communication and leadership skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
Preferred Qualifications:
  • Previous experience in managing people, with a focus on developing and implementing strategies to improve customer satisfaction and employee engagement.
  • Knowledge of the medical diagnostic industry, including trends, pitfalls, and challenges.
  • Knowledge of diagnostic analyzers, specifications, and performance standards, as well as U.S. healthcare legislation.

At Danaher Corporation, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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