Healthcare Account Manager
5 days ago
Job Title: Customer Service Representative
Location: Remote (after 2-4 week in-office training)
Job Type: Full-time
About HSIFIN:
HSIFIN is a leading provider of healthcare revenue cycle management services.
We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing customer service support to hospital business offices in all aspects of the healthcare revenue cycle.
Key Responsibilities:
- Work patient accounts through inbound and outbound dialing campaigns.
- Maintain good customer service skills while assisting patients with general questions, processing credit card payments, and setting up payment plans.
- Thorough documentation of each patient contact or account activity in accordance with company and client policy.
Requirements:
- Professional knowledge of the principles of credit, collections and customer service typically acquired through at least one year of on-the-job experience in a hospital business office or medical accounts receivable environment.
- Ability to communicate clearly and respectfully by telephone and in a written fashion to clearly document account activity.
- Ability to follow progressive collection steps in accordance with client directions.
- Working knowledge of personal computers and automated dialer systems.
- Languages: English/Spanish.
Estimated Salary: $42,000 - $58,000 per year
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