Customer Solutions Director
3 days ago
As a Customer Solutions Director at OneMain Financial, you'll be responsible for delivering exceptional customer experiences and driving sales growth. You'll lead and train our branch staff to ensure they have the skills and knowledge needed to provide outstanding service to our customers.
Key Responsibilities
- Deliver results related to individual and branch sales and collections goals as well as customer expectations.
- Develop new relationships and maintain existing ones while working with customers throughout the loan process and life cycle.
- Present financial solutions based on customer needs that meet their goals.
- Educate customers on the terms and conditions of their loan to ensure a clear understanding.
- Learn how to utilize credit underwriting techniques and sales tools.
- Manage the life cycle of the loan, including closing loans, collections activities, and complying with all laws and regulations.
- Assist in the training and coaching of Branch Team Members and provide interim leadership in Branch Manager absences.
- Manage the life cycle of the loan, including closing loans, collections activities, and complying with all laws and regulations.
- Learn how to utilize credit underwriting techniques and sales tools.
- Educate customers on the terms and conditions of their loan to ensure a clear understanding.
- Present financial solutions based on customer needs that meet their goals.
- Develop new relationships and maintain existing ones while working with customers throughout the loan process and life cycle.
Compensation Package
- We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience.
- A 401(k) matching program up to 4%.
- An Employee Stock Purchase Plan (10% share discount).
- Tuition reimbursement and paid time off (15 days vacation per year, plus 2 personal days).
- Paid sick leave as determined by state or local ordinance.
- Paid holidays (7 days per year) and paid volunteer time (3 days per year).
- Paid sick leave as determined by state or local ordinance.
- Tuition reimbursement and paid time off (15 days vacation per year, plus 2 personal days).
- An Employee Stock Purchase Plan (10% share discount).
- A 401(k) matching program up to 4%.
About OneMain Financial
We're committed to improving the financial well-being of hardworking Americans. Our suite of personal loans, credit cards, and other products helps customers borrow better and work toward a brighter future. With over 1,300 branch locations across the US, we meet customers where they want to be – in person, by phone, and online.
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