Customer Service Representative
4 weeks ago
Job Description
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is the second fastest-growing insurance broker in the U.S. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Position Overview
The Receptionist at World Insurance Associates is responsible for managing calls coming into the main phone line, receiving, and distributing mail, as well as additional administrative duties to support the office.
Key Responsibilities
- Manage a high volume of calls and distribute faxes via the agency management system
- Responsible for maintaining office supplies and placing orders for replenishment as needed
- Perform general administrative duties and assist in processing for Commercial Lines and Personal Lines departments
- Receive, process, and distribute physical and electronic mail as needed
Requirements
- Work experience with customer service responsibilities
- Computer savvy and proficient in MS Office including Power Points, Word, Excel, Outlook, Adobe
- Excellent verbal communication skills and ability to multi-task in a fast-paced environment
- Must be able to maintain professionalism and a positive service attitude
- Strong attention to detail and excellent organizational skills required
- Exceptional customer service skills, over the phone and in person, with our customers and internal departments
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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