Customer Service Representative
4 weeks ago
**Job Summary**
The Customer Service Representative will provide exceptional service to our customers by responding to inbound calls, inquiries, and requests. The ideal candidate will have a strong ability to engage customers, resolve issues, and provide accurate and efficient responses.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Engage with customers to understand their needs and provide solutions.
- Utilize job-specific software and tools to address customer concerns.
- Meet or exceed call center metrics while providing excellent customer service.
- Participate in training and learning opportunities to expand knowledge of the company and products.
Requirements:
- High school diploma or equivalent required.
- 2-4 years of customer service experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a team environment and adapt to changing priorities.
Benefits:
- Competitive wages and benefits package.
- Opportunities for career growth and advancement.
- Recognition and rewards for outstanding performance.
About Casella Waste Systems:
Casella Waste Systems is a leading provider of waste management services. We are committed to providing exceptional service to our customers and creating a positive work environment for our employees.
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