Customer Service Representative

4 weeks ago


Windham, Connecticut, United States Casella Waste Systems Full time

**Job Summary**

The Customer Service Representative will provide exceptional service to our customers by responding to inbound calls, inquiries, and requests. The ideal candidate will have a strong ability to engage customers, resolve issues, and provide accurate and efficient responses.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Engage with customers to understand their needs and provide solutions.
  • Utilize job-specific software and tools to address customer concerns.
  • Meet or exceed call center metrics while providing excellent customer service.
  • Participate in training and learning opportunities to expand knowledge of the company and products.

Requirements:

  • High school diploma or equivalent required.
  • 2-4 years of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and adapt to changing priorities.

Benefits:

  • Competitive wages and benefits package.
  • Opportunities for career growth and advancement.
  • Recognition and rewards for outstanding performance.

About Casella Waste Systems:

Casella Waste Systems is a leading provider of waste management services. We are committed to providing exceptional service to our customers and creating a positive work environment for our employees.



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