Hotel Housekeeping Professional
4 weeks ago
Job Summary:
As a Hotel Housekeeper at Comfort Inn Avon, you will play a vital role in ensuring our guests have a comfortable and enjoyable stay. Your attention to detail and commitment to excellence will make a significant difference in our guests' experiences.
Key Responsibilities:
- Organize and process guest check-ins and check-outs, verifying guest identity and adapting to any changes.
- Respond to and resolve guest requests in a timely and professional manner.
- Secure payments and verify billing as needed.
- Provide guests with room and hotel information, directions, and local interests.
- Run daily reports and review them to communicate necessary information to the next shift's staff.
- Complete cashier and closing reports, counting the bank securely at the end of each shift.
- Accept and record wake-up calls and deliver them to the right department.
- Maintain confidentiality of all guests and proprietary information.
- Communicate any emergency, lost item, or theft to the proper staff and/or authorities.
- Report maintenance problems, accidents, and safety hazards.
- Keep contingency lists in case of emergency and communicate necessary messages.
- Protect company assets and comply with all quality assurance expectations.
Requirements:
- A professional demeanor and a warm, welcoming personality.
- Ability to engage easily and actively connect with others.
- Genuine caring and compassion, with a desire to understand others.
- Comfortable conversing with individuals from various backgrounds and organizational levels.
- Direct yet tactful communication, considering the audience.
- Clear and professional language when speaking with others and answering telephones.
- Awareness of undesirable people on premises.
- Clean professional appearance.
- Ability to perform other reasonable job duties as requested by supervisors.
Physical Demands:
The hotel housekeeper role requires standing for long periods, reading and verifying information in various formats, grasping and manipulating objects of varying size and weight, and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than 25 pounds without assistance.
Schedule:
- Flexible shifts available, including morning, evening, and night shifts.
- Weekends and full-time or part-time schedules.
Equal Opportunity Employer:
Comfort Inn Avon is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.
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