Rooms Operations Manager

4 weeks ago


Avon, Ohio, United States Marriott International Full time

Job Summary

As a Rooms Operations Manager at Marriott International, you will be responsible for assisting in the management of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your goal will be to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Key Responsibilities

  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
  • Understands employee and guest satisfaction results and develops game plans to attack need areas and expand on strengths.
  • Leads by example, demonstrating self-confidence, energy, and enthusiasm.
  • Assists employees in understanding guests' ever-changing needs and expectations and exceeding them.

Requirements

  • High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

What We Offer

Marriott International offers a competitive salary range of $63,000 to $76,000 annually, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.


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