Enterprise Service Desk Manager

2 days ago


Bethesda, United States ALTA IT Services Full time
Job Summary:

ALTA IT Services is seeking a skilled Enterprise Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for managing a Federal IT Service Desk, providing exceptional support to our clients.

Responsibilities:
  • Manage a team of IT professionals to provide top-notch support to clients.
  • Develop and implement service desk strategies to improve efficiency and effectiveness.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Ensure compliance with client requirements and regulations.

Requirements:
  • Must be a US Citizen per client requirement.
  • Proven experience in IT service desk management.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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