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IT Support Specialist

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

We are seeking a highly skilled and experienced IT Field Engineer to join our team at MyCareersFuture. As an IT Field Engineer, you will be responsible for providing on-site support and maintenance for various systems, networks, and desktops.

**Key Responsibilities:**

  • Attend to and perform daily support, maintenance, and troubleshooting on-site and off-site.
  • Provide on-site support for various systems, network, and desktop troubleshooting to ensure that the service meets the SLA.
  • Work with the product team on any system enhancement or troubleshooting.
  • Ensure that all technical issues are resolved in a timely and efficient manner.

**Requirements:**

  • ITE or Diploma in IT or relevant discipline.
  • Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking.
  • Experience in customer support environment will be advantageous.
  • Good technical, analytical, and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills.
  • Willing to travel to multiple sites.
  • Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

**Company Overview:**

MyCareersFuture is a leading provider of IT solutions for various industries. We are committed to delivering high-quality services and solutions to our clients.