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Route Sales Representative
2 months ago
The Route Sales Representative is a key member of our sales team, responsible for meeting customer needs through up-selling and cross-selling, and providing superior customer service. This role requires a strong ability to build relationships, communicate effectively, and manage customer needs.
Key Responsibilities- Solicit new customers and up-sell/cross-sell products to ensure a profitable product mix.
- Actively participate in promotions and contests, training, and audits to ensure compliance with company policies and procedures.
- Ensure customer loyalty and retention through outstanding customer service, building relationships, and proactively resolving concerns.
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy.
- Handle and process customer payments, maintain accurate route paperwork, and follow check-in procedures.
- Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts.
- Monitor and report competitive activity, keep service agreements current and renewed, and return soiled textiles to the receiving area of the facility.
- Valid driver's license, CDL when applicable.
- Excellent skills in customer service and route sales, with a minimum one year experience of safe and successful driving.
- Excellent verbal and written communication skills in English, ability to comprehend and follow direction, and good time management skills.
- Recognize colors, sizes, and types of product, and count, add, and subtract accurately.
The Route Sales Representative will work in a fast-paced environment, operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot. The role requires standing, walking, writing, speaking, and hearing, with occasional lifting up to 75 lbs and moving carts up to 500 lbs.
