Customer Service Representative

1 week ago

Watervliet, New York, United States UniFirst Full time
About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key player in delivering outstanding customer service, you will serve as a liaison between customers and our company, providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities
  • Assist customers by answering questions related to accounts, procedures, and services via telephone or email.
  • Provide excellent customer service to both customers and UniFirst personnel.
  • Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
  • Partner and provide administrative support to UniFirst's Sales Department.
  • Perform basic data entry and other administrative duties.
Requirements
  • 2 years of Customer Service experience in an administrative setting is preferred.
  • Prior Accounts Receivable experience is highly encouraged.
  • High School diploma or GED equivalent is recommended.
  • Verbal and written communication skills: professional telephone and email etiquette.
  • Essential skills: active listener, responsive, and personable.
  • Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc.).
  • Time management and organizational skills with attention to detail.
  • A collaborative, team-player capable of working independently.
  • Problem-solve in a dynamic environment.
  • Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.).
What's in it for You?

We offer a comprehensive training program, including on-the-job training, robust online training modules, and access to UniFirst's innovative training platform, The Learning Center. You'll also enjoy a dynamic work environment, opportunities for career mobility, and a competitive compensation package.

At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful. We're an equal opportunity employer and welcome applications from diverse candidates.

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