Customer Service Representative

7 days ago

Watervliet, New York, United States UniFirst Full time
About the Role

UniFirst is seeking a dedicated Customer Service Representative to deliver exceptional customer service as a liaison between customers and the company. This role is ideal for individuals who enjoy working in an administrative setting and providing support to customers and internal teams.

Key Responsibilities
  • Assist customers by answering questions related to accounts, procedures, and services via phone or email.
  • Provide excellent customer service to both customers and UniFirst personnel.
  • Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
  • Partner with the Sales Department to provide administrative support.
  • Perform basic data entry and other administrative tasks.
Requirements
  • 2 years of Customer Service experience in an administrative setting is preferred.
  • Prior Accounts Receivable experience is highly encouraged.
  • High School diploma or GED equivalent is recommended.
  • Verbal & written communication skills: professional telephone and email etiquette.
  • Essential skills: active listener, responsive, and personable.
  • Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
  • Time management and organizational skills with attention to detail.
  • A collaborative, team-player capable of working independently.
  • Problem solver in a dynamic environment.
  • Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.).
  • Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
What We Offer
  • On-the-job training and access to UniFirst's innovative training platform, The Learning Center.
  • Opportunities for career mobility and growth within a growing company.
  • A unique community culture that values diversity and inclusion.
  • A comprehensive benefits package, including 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, and Employee Referral Bonuses.
  • A competitive hourly rate of $22.75.
About UniFirst

UniFirst is an international leader in the garment services industry, employing over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's Best Companies to Sell For list and recognized on Forbes magazine's Platinum 400 Best Big Companies list.

UniFirst is an equal opportunity employer and does not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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