Restaurant Operations Manager

1 week ago


Huntersville, North Carolina, United States Hc Resource Full time
Assistant General Manager Job Description

Hc Resource is seeking an experienced and dynamic Assistant General Manager to join our team in Charlotte, NC. We pride ourselves on providing quality food, a wide selection of beers, and exceptional customer service.

Our restaurant offers a unique culinary experience with a chef-inspired menu that is approachable and delicious. Our cozy bar is the perfect spot for guests to gather and enjoy a glass of wine or a craft cocktail.

Responsibilities:
  • Recruit, select, and develop a high-performing team of store personnel who deliver exceptional customer service.
  • Maintain adequate inventory levels to prevent stockouts and achieve monthly inventory turns.
  • Provide industry-leading training to ensure staff are equipped to excel.
  • Manage employee relations by effectively communicating with staff using various approaches.
  • Maintain store conditions that meet or exceed company standards.
  • Analyze financial and accounting reports to control expenses.
  • Ensure staff schedules are posted within the company's timeline.
  • Complete recurring tasks on or before scheduled deadlines.
  • Maintain a professional image at all times.
  • Provide excellent customer service.
  • Run great shifts.
Requirements:
  • Proven success in leadership of high-volume full-service restaurants.
  • Leadership qualities that motivate and develop a high-achieving team.
  • Exceptional customer service skills.
  • Ability to lead the restaurant team by setting them up for success.
  • Creating a safe, fun, and clean environment for employees and guests.
  • Meeting expectations in sales, costs, quality, hospitality, cleanliness, etc.
  • Ensuring the safety and security of employees, guests, and company assets.
  • Communicating openly, clearly, and effectively with a positive demeanor.


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