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Lead Product Strategist

2 months ago

Yonkers, New York, United States Consumer Reports Full time

POSITION SUMMARY


The Innovation Lab at Consumer Reports serves as a research and development incubator focused on creating, prototyping, and scaling solutions to address significant consumer challenges in the marketplace.

We collaborate with a diverse community of technologists, entrepreneurs, and advocates, fostering open innovation, nurturing technology, and crafting solutions that empower consumers.

The rise of Generative AI is reshaping how individuals discover and synthesize information, comprehend choices, and make informed decisions; the integration of personal data with persuasive technology is already impacting consumer preferences, beliefs, and behaviors.

This development is crucial for consumer advocates to address, and for Consumer Reports to respond to as a vigilant consumer watchdog.

The Innovation Lab is at the cutting edge of developing new technologies and experiences that provide consumers with reliable information in an AI-driven environment.

We are seeking a results-oriented Product Manager to contribute to the enhancement of CR product experiences utilizing large language models, starting with AskCR.

In this role, you will report to the Director of Product R&D within the Innovation Lab. This position allows for hybrid work arrangements.KEY RESPONSIBILITIES

Your Impact:

You will play a pivotal role in realizing the potential of AskCR by guiding a product that empowers consumers with accurate information about products and facilitates their actions in the marketplace.

This will involve comprehending the RAG architecture that underpins AskCR, evaluating processes to ensure quality outputs, and emphasizing trust and safety features such as guardrails.

You will analyze the data generated through AskCR usage, assessing user interactions and identifying insights regarding user intentions, areas for enhancement, and new features to prioritize for an improved user experience.

Your expertise in CR's internal content, testing data, and subject matter will enable you to design requirements for our evolving knowledge base and data pipelines.

You will engage in rapid experimentation and prompt engineering to refine system inputs and outputs, progressively enhancing AskCR's efficiency and response quality.

As a Product Manager, you will take on a leadership role within our dynamic, cross-functional product team.

You will help define our strategic direction, oversee daily operations, and execute our vision of delivering reliable information and assisting consumers in navigating a complex marketplace.

Collaboration with stakeholders across Consumer Reports will be essential to ensure our development roadmap aligns with our performance objectives, while building upon CR's organizational mission and strategy.


QUALIFICATIONS

Ideal Candidate:

You possess an entrepreneurial mindset with over 5 years of experience pioneering software product development, preferably within leading technology and data firms.

You have a proven track record of delivering products from concept to launch, adeptly managing complex projects and collaborating cross-functionally to meet objectives.

Your product acumen is evident through familiarity with Product Management, Software Engineering, Strategy, Analytics, Marketing, Legal, Design, Content, or Finance, with expertise in at least two of these areas.

Your consumer-centric approach is demonstrated by a history of delivering high-quality products that meet user needs and maximize impact.


Preferred Attributes:

You have a passion for data.

You thrive on delving into intricate data sets to extract insights that enhance product experiences.

You embrace experimentation. You consistently explore new ideas, document your findings, iterate, and improve. While data and experimentation guide your decisions, you are also comfortable making informed choices with incomplete information.

You value teamwork. You recognize collaboration as the cornerstone of success and excel at mobilizing and organizing teams.

You exhibit a growth mindset. You are a quick learner, open to acknowledging when you lack answers, and believe in learning from failures and adapting swiftly.

You are driven by impact. You aspire for your work to influence markets and improve societal conditions, always keeping consumers at the forefront of your decision-making process.

This position requires full vaccination against COVID-19 prior to the start date.

ABOUT CONSUMER REPORTS
Consumer Reports is an independent, nonprofit organization committed to fostering a fair and equitable marketplace for consumers.

Our team comprises truth seekers, change makers, and consumer advocates dedicated to investigating and building coalitions to promote fairness and justice in the marketplace.

We leverage our evidence-based approach to advocate for safer products, a healthier environment, and equitable services for all. Our mission begins with you.

We offer comprehensive medical benefits starting on your first day, including behavioral health coverage and unlimited sick leave.

Additional benefits include generous family planning support and a competitive 401K match.

Learn more about how Consumer Reports advocates for strong employee benefits here:

FAIR COMPENSATION & A JUST WORKPLACE

At Consumer Reports, we are dedicated to equitable, transparent compensation and strive to offer competitive, market-informed salaries. The target salary range for this position is $150,000 to $165,000, with most qualified candidates expected to fall near the midpoint of this range. Compensation for the successful candidate will be determined by their unique combination of knowledge, skills, competencies, and experience.

Consumer Reports is committed to building a diverse workforce by hiring individuals with varied thoughts, identities, perspectives, and experiences that enhance our impact on consumers, ensuring equity and inclusion in the workplace.

We encourage applications from traditionally underrepresented communities, including women, LGBTQIA individuals, people of color, and individuals with disabilities.

Job SummaryID: 5460Category: Technology