Pharmacy Call Center Representative

2 weeks ago


Carrollton, Texas, United States Medix Full time

Medix is seeking a Pharmacy Call Center Representative to work in a dynamic call center environment. This role involves assisting customers via phone and collaborating with other departments to obtain prior authorizations and patient assistance medications.

Job Overview

The Pharmacy Call Center Representative will be responsible for answering incoming calls, making outgoing calls, and processing prior authorization requests. They will also assist members and providers with inquiries through various media platforms.

Key Responsibilities
  • Answer incoming calls and make outgoing calls for members, medical providers, or pharmacy providers
  • Process prior authorization requests within the required time frame
  • Collaborate with other departments to obtain prior authorizations and patient assistance medications
  • Proactively work on prior authorization and patient assistance enrollments that are due to expire
Requirements
  • Valid Pharmacy Technician license by the state of Florida
  • Call center experience

Medix is acting as an Employment Agency in relation to this vacancy.



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