Administrative Support Specialist
5 days ago
We are seeking an experienced Administrative Support Specialist to join our team at Addon in Fort Meade, MD.
Job SummaryThe successful candidate will provide administrative support services for the FAP team, managing daily operations, and ensuring efficient workflow.
Main Responsibilities- Familiarize yourself with and prepare various documents, including Memorandums of Agreement (MOA), Memorandums of Understanding (MOU), Standard Operating Procedures (SOP), and policies applicable to FAP and AR 25-50 within 30 days of contract award.
- Provide basic services on a daily, weekly, monthly, bi-monthly, quarterly, semi-annual, and annual basis. Coordinate with FAP staff and refer complex issues accordingly.
- Receive customers, answer phone calls to the FAP Center, note calls on the daily log, and provide information to clients about available services and requirements.
- Assess clients' needs, offer general information, and refer them to FAP, ACS program staff, or other resources as necessary. Document interactions in the Army Family Web Portal (AFWP) daily.
- Support planning for Incident Determination Committee and Family Advocacy Committee meetings.
- Create, review, and revise FAP documents in accordance with AR 25-50. Take meeting minutes and submit them to the Garrison Commander within three business days.
- Manage all incoming and outgoing FAP correspondence, routing it to relevant program staff for action.
- Document work performed in AFWP and other formats as identified by FAPM. Data must be entered daily.
- Collect, record, organize, and report various data in compliance with AR 608-1, AR 608-18, and DA Form 7419 as directed by FAPM.
- Supply requested statistics to FAPM by the second working day of each new month using the current ACS system.
- Maintain certification files and assist FAP team members in organizing them for mandated annual inspections.
- Contribute to preparing, scheduling, coordinating, and facilitating FAP trainings, briefings, prevention classes, and education groups.
- Establish and maintain training records and complete purchase request order forms.
- Participate in and help coordinate special events sponsored by the FAP, such as Child Abuse Prevention Month, Domestic Violence Prevention Month, and community outreach initiatives.
- Monitor and track FAP supplies, completing the monthly supply inventory using form 2062.
- Provide a list of required supplies to FAP POC following procedures established by FAPM.
- Help create and edit FAP program flyers, brochures, and handouts for marketing purposes.
- US citizenship is required.
- An associate's or bachelor's degree is preferred.
- Experience in DoD or Army environments is essential.
- Outstanding clerical skills and demonstrated customer service support expertise are necessary.
- Proficiency in MS Office products, particularly Word, PowerPoint, Excel, and Outlook, is required.
- Able to communicate effectively in English verbally and in writing.
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