Patient Advocate Team Lead

3 days ago

Pinellas Park, Florida, United States AYR Wellness Full time
Job Summary

The Patient Advocate Team Lead will oversee daily operations of the dispensary, ensuring all retail operations are performing to company standards. This role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.

Key Responsibilities
  • Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
  • Provide excellent customer service to all patients while also coaching other team members.
  • Respect all team members and report all findings to the appropriate manager.
  • Administer routine inspections to maintain the accurate inventory of all cannabis products.
  • Manage and supervise the activities of patient advocate staff.
  • Ensure that all Procedures are updated in store to provide the best practice for staff and patients.
  • Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
  • Ensure Key performance Indicators are captured.
  • Manage daily financial reporting requirements and oversee all cash handling procedures.
  • Develop and maintain a schedule of all patient advocate staff.
  • Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
  • Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
  • Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
  • Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
  • Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
  • Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
  • Ensure traceability of product is maintained from reception to final sale.
  • Receive, check and enter inventory into NAV when shipments arrive.
Requirements
  • Must be 21 Years of Age.
  • Must be able to pass a Level 2 Background Check (FBI).
Working Conditions
  • Able to accommodate scheduling that may include varied shifts, weekends, and some holidays.
  • Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits.
Physical Requirements
  • The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
  • Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machine.
  • The person in this position must be able to remain in a stationary position when checking in patients or when operating the register.
  • The person in this position must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry.
  • Frequently communicates with other staff via Walkie Talkie or Headset.
  • Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags.
  • Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.

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