Facilities Service Specialist

2 weeks ago

Denver, Colorado, United States Tendit Job Opportunities Full time

About Tendit Group

Tendit Group is a leading provider of external facilities services, offering a comprehensive suite of solutions to improve curb appeal and keep properties operational. As a private equity-backed collective, our brands are best-in-class in every city we operate in, leveraging years of experience and regional knowledge to deliver exceptional service.

We take pride in our unique approach to the marketplace, providing a complete package of services to building owners as a one-stop shop in a fragmented market. Our rapid growth has created numerous opportunities for individuals who want to work hard and develop their careers with us.

The Role

As a Service Coordinator, you will play a vital role in supporting the sales team and customers while developing meaningful relationships with both. This position serves as a conduit between customers, sales, and operations to ensure the highest degree of customer success and satisfaction.

Key Responsibilities

  • Serve as the primary point of contact for clients regarding all service-related inquiries, including scheduling, job progress, and follow-up.
  • Respond promptly and professionally to client calls, emails, and messages to ensure a high level of customer satisfaction.
  • Proactively update clients on scheduled service times, any potential delays, or rescheduling needs, ensuring they feel informed and valued.
  • Conduct post-service follow-ups to gather feedback, address any concerns, and confirm client satisfaction with the completed work.
  • Closely coordinate with the operations team to ensure that each scheduled service is adequately staffed, equipped, and prepared, confirming that all requirements for service completion are met.
  • Regularly communicate with Account Managers to keep them informed of service progress, anticipated delays, and any significant client feedback.
  • Maintain a seamless client experience by monitoring the service calendar daily and informing account managers of any updates, adjustments, or notable developments.
  • Create, track, and manage work orders from initial client request through to completion, ensuring all data is accurate and up-to-date in the CRM system.
  • Ensure that completed work orders are properly closed out, with final details and client feedback logged in the CRM for future reference.
  • Anticipate potential service issues by actively monitoring service schedules, equipment availability, and client-specific requests or concerns.
  • Communicate promptly with clients when service issues are identified, offering solutions and updated timelines to manage expectations and minimize dissatisfaction.
  • Document recurring issues and communicate these patterns to the operations team to improve future scheduling, planning, and client interactions.
  • Stay informed of all current services offered, promotions, and value-added options available for clients in the exterior facility maintenance portfolio.
  • Regularly review client service history to identify gaps in services or potential opportunities for additional offerings that could meet their needs.
  • Coordinate with Account Managers to identify upsell opportunities and present new service recommendations during routine client communications or follow-up calls.

Requirements

  • High School Diploma required.
  • Minimum 3-5 years of business-to-business sales experience.
  • Excellent relationship-building skills.
  • High level of confidence and ease in engaging existing clients and prospects alike.
  • Strong sense of team and ability to work with internal partners.
  • Experience in a service coordination, dispatch, or scheduling role.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Capacity to overcome customer objections and conflict resolution.
  • Strong written and verbal skills.
  • Exposure to or experience in scheduling software and CRM systems.

Benefits

  • Medical, dental, and vision plans.
  • 401K Retirement Savings Plan with a match.
  • Paid Time Off (PTO).
  • Paid Holidays.
  • Paid Weekly.
  • Career progression in a rapidly growing company.

Compensation

The estimated hourly salary for this position is $26-$30, depending on experience.

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