Enrollment Services Support Specialist

6 days ago


Denver, Colorado, United States Denver Health Full time
About Denver Health

DENVER, CO - Denver Health is an integrated academic health care system that provides high-quality medical services to the community. As Colorado's primary safety-net institution, we are committed to delivering exceptional patient care while promoting health equity and social justice.

Job Summary

We are seeking a highly motivated Enrollment Services Support Specialist to join our team This individual will play a critical role in providing support to the Enrollment Services department, including data entry into the State CBMS system and Denver Health systems. The successful candidate will also be responsible for scanning all incoming mail into appropriate email inboxes for Enrollment Specialists to update client medical assistance cases. Additionally, this role will involve sending out returned client correspondence to the correct address and providing exceptional customer service to enrollment clients.

Essential Functions:
  1. Promotes positive interpersonal relationships with fellow employees, physicians, patients, and visitors by treating all individuals with courtesy, dignity, empathy, and respect.
  2. Scans all documents received via email, fax, walk-in, and mail into the Onbase system.
  3. Makes outgoing calls to clients to verify addresses.
  4. Collects case files in response to internal and external audit requests.
  5. Compiles and completes various reports.
  6. Researches client data in the State CBMS system and enters case comments.
  7. Completes all duties and responsibilities in a non-discriminatory manner regardless of age group(s), cultures, religions, gender, race, and sexual orientation of the patients/clients to whom service is being provided.
  8. Attends all department-related meetings, trainings, and coaching sessions.
Required Skills and Qualifications:
  • Bachelor's degree or equivalent experience required.
  • 1-3 years of experience in customer service or a related field preferred.
  • Knowledge of medical and/or public assistance programs, including Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans.
  • Proficient in analytical thinking, problem-solving, and process improvement.
  • Excellent communication and interpersonal skills.
  • Able to work well in teams and independently to get projects done.
Salary and Benefits

The salary range for this position is $21.82 - $29.53 per hour, commensurate with experience. Denver Health offers a comprehensive benefits package, including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans.



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