IT Field Service Technician San Jose CA

2 weeks ago


San Jose, California, United States Foxys Consultoria e Servi os em Inform tica Ltda Full time
Job Summary

The IT Field Service Technician provides technical support in resolving hardware and software issues for end-users across both Mac and Windows environments. This role requires a strong technical background with expertise in troubleshooting customer service and reporting.

Key Responsibilities:
  • Provide advanced troubleshooting and support for end-user IT hardware (desktops, laptops, printers, etc.) and software applications in both Windows and macOS environments.
  • Diagnose and resolve hardware issues including component failures and peripherals for both Mac and Windows systems.
  • Troubleshoot software applications including installation, configuration, and performance issues on both platforms.
  • Respond to escalated issues from Level 1 support and other internal teams ensuring timely resolution.
  • Perform onsite visits for diagnosing, repairing, or replacing faulty hardware and infrastructure components.
  • Assist in installations, configurations, and upgrades of IT equipment and software as needed.
  • Track and manage IT assets including hardware, software, and licenses ensuring accurate records are maintained in asset management systems.
  • Conduct regular inventory assessments of IT equipment and report discrepancies to management.
  • Assist in the disposal of obsolete or surplus IT assets following company policies and environmental regulations.
  • Collaborate with procurement teams to facilitate the acquisition of new equipment and ensure compliance with inventory protocols.
Requirements:
  • Advanced knowledge of MS Excel for tracking and reporting on service performance and incident trends.
  • Strong troubleshooting skills in hardware and software for both Windows and macOS including installation, configuration, and performance optimization.
  • Excellent communication and interpersonal skills to explain technical concepts to non-technical users.
  • Basic knowledge of ticketing systems (e.g. ServiceNow) and IT service management (ITSM) principles.
  • Ability to travel locally for onsite technical support and installations.
  • Willingness to work flexible hours or be on-call for emergency support.


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