Sales and Customer Service Representative

4 days ago


Suffolk, Virginia, United States Express Wash Hold Co LLC Full time

Company Overview

Green Clean Express Auto Wash is a dynamic company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities.

Our company operates under the parent company of Express Wash Concepts, one of the region's award-winning, fastest-growing companies. We're not just a car wash; we're a company that offers ample opportunities for personal and career growth.

Salary and Benefits

As a Team Member, you will earn a competitive hourly rate of $14.00, plus additional commission on membership sales.

You will also be eligible for a pay increase of $0.50 per hour after completing team member certification.

  • Commission on wash club membership sales
  • Pay increases through training and growth opportunities
  • Monthly incentives and award programs
  • Ongoing training and development
  • Unlimited Wash Club membership
  • 50% off retail items
  • Supplied uniforms
  • Paid vacation as per Employee Manual
Job Description

As a Team Member, your primary focus will be providing exceptional customer service and sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers.

  • Educate our customers on the benefits of our Unlimited Wash Club
  • Greet and exceed customer expectations through long-lasting first impressions
  • Actively engage with customers pre/post wash to ensure 100% satisfaction
  • Maintain quality assurance through accurate Quality Control checks
  • Comply with all safety protocols and standard operating procedures
  • Properly address all customer escalations in a calm and collected manner
  • Understand and operate basic functional retail equipment (computer, POS, etc.)
  • Pitch our memberships when interacting with new customers
  • Learn wash process and equipment to expand knowledgebase
  • Further growth through educational/training opportunities
  • Perform other related duties as required and assigned
Required Skills and Qualifications

To succeed in this role, you should have:

  • A high school diploma or an equivalent certificate, or currently enrolled
  • The ability to work flexible hours, including weekends
  • Previous sales and customer service experience
  • A positive attitude and excellent communication skills
  • The ability to present a professional image according to appearance guidelines
Work Environment and Physical Demands

This role requires:

  • Ability to stand and move throughout the site for the entire shift
  • Ability to work on your feet for an entire shift in a fast-paced environment
  • Ability to work outside in all weather conditions
  • Ability to lift up to 25lbs

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.



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