Automotive Service Representative

1 day ago


Annandale, Virginia, United States Pep Boys Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Representative to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, engaging with customers, and contributing to the growth of our organization.

Key Responsibilities
  • Provide first-class customer service to customers on the phone and in-store, ensuring a positive experience and building trust with our customers.
  • Engage with customers to understand their needs, communicate processes and timelines, and sell parts and services that meet their needs.
  • Responsible for the organization and productivity of the service business, including work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety, and environmental rules.
Requirements
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.


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