Customer Support Expert

24 hours ago


Akron, Ohio, United States DRB Systems LLC Full time
Job Title:

Customer Support Expert - Hybrid Role

About the Job:

We are seeking a skilled Customer Support Expert to join our team at DRB Systems LLC. This is a hybrid role, which means you will work both remotely and on-site, providing technical assistance to car wash owners, operators, and staff.

Key Responsibilities:
  • Respond to customer queries in a timely and accurate manner, addressing technical support requests, configuration changes, and training needs.
  • Resolve technical issues and cases, troubleshooting problems and providing solutions.
  • Take detailed notes in Salesforce, documenting steps taken during interactions.
  • Follow up with customers to ensure their technical issues are resolved.
  • Assist in training new Customer Support Experts.
  • Gather data to identify and evaluate technical purchasing options.
  • Provide Best in Class service to internal and external customers.
  • Work varied schedules, including evenings, weekends, and holidays on a rotation.
Requirements:
  • Experience in a customer-facing position, preferably in a technical or sales role.
  • Ability to maintain composure in high-stress situations.
  • Strong problem-solving and troubleshooting skills.
  • Active listening and interpersonal skills.
  • Excellent attention to detail.
  • Knowledgeable in MS Office (Excel, Word, PowerPoint).
Preferred Qualifications:
  • Associates or Bachelor's Degree in a relevant field.
  • Technical experience, particularly in software development or IT.
About Us:

DRB Systems LLC is a leading provider of technology-enabled devices and software solutions to the North American car wash industry. With 40 years of experience, we are committed to delivering exceptional customer experiences and driving business success for our clients.

As a Vontier Company, we pride ourselves on being an equal opportunity employer, fostering inclusive environments and ensuring equitable access, opportunity, and treatment for all.

Salary:

$65,000 per year, based on experience and qualifications.



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