Customer Service Ambassador

3 days ago


Studio City, California, United States BluePearl Full time

BluePearl Veterinary Partners is seeking an exceptional Client Service Coordinator to join our team.

We offer a competitive salary of $22.50 - $30.00 per hour, dependent on experience and advancement through our CareerTrax leveling system.

About the Role:

This is a unique opportunity to work in a fast-paced emergency and specialty care environment where you will provide exceptional customer service to our clients and their pets.

You will be the first point of contact for our clients, ensuring they receive a warm and professional welcome, and providing them with clear and concise information about their pet's care.

Responsibilities:

  • Greet and make friendly eye contact with every client who enters the hospital
  • Assess the needs of each client and their pet upon arrival
  • Determine whether an emergency arrival is stat or standard
  • Respond to non-patient calls and visitors and connect them to the appropriate team member
  • Confirm appointments in advance and ensure clients receive accurate information about preparing their pet for the appointment
  • Offer emotional support and resource materials to grieving clients

Why BluePearl?

We are committed to creating a collaborative and supportive work environment where our associates can grow and develop their skills.

We offer a range of benefits, including health, dental, and vision insurance options, flexible work schedules, and opportunities for continuing education and career development.



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