Customer Service Ambassador

4 days ago


Cathedral City, California, United States Planet Fitness - PF Baseline Fitness Full time

About Us

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At Planet Fitness - PF Baseline Fitness, we're passionate about helping people achieve their fitness goals and live healthier lifestyles. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional service and creating a welcoming atmosphere for our members.

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Job Overview

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We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll have the opportunity to make a real difference in the lives of our members, providing them with a positive and supportive experience that sets us apart from the competition.

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Main Responsibilities

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  • Deliver exceptional customer service to Planet Fitness members, prospective members, and guests, consistently exceeding their expectations
  • Manage front desk activities, including checking members into the system, handling phone calls, and facilitating new member sign-ups
  • Provide clear and concise information about our services and amenities, addressing member inquiries and concerns with professionalism and empathy
  • Work closely with Assistant Managers and Managers to resolve issues and escalate concerns as needed
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Requirements and Qualifications

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  • 1-2 years of customer service experience, preferably in a fitness or healthcare setting
  • Excellent communication and interpersonal skills, with the ability to build rapport with members and colleagues alike
  • A passion for fitness and health, with a desire to support others on their wellness journey
  • Punctuality and reliability are essential, as well as basic computer proficiency and comfort with technology
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Benefits Package

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  • Competitive salary range: $40,000 - $50,000 per year
  • Employee discounts on membership and services
  • Flexible scheduling to accommodate your needs
  • Ongoing training and development opportunities to enhance your skills and knowledge
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Why Join Our Team?

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  • Opportunity to work in a dynamic and supportive environment
  • Chance to make a real difference in the lives of our members
  • Professional development opportunities to enhance your skills and knowledge
  • Competitive salary and benefits package
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