Customer Service Ambassador
4 days ago
About Us
">At Planet Fitness - PF Baseline Fitness, we're passionate about helping people achieve their fitness goals and live healthier lifestyles. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional service and creating a welcoming atmosphere for our members.
">Job Overview
">We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll have the opportunity to make a real difference in the lives of our members, providing them with a positive and supportive experience that sets us apart from the competition.
">Main Responsibilities
">- Deliver exceptional customer service to Planet Fitness members, prospective members, and guests, consistently exceeding their expectations
- Manage front desk activities, including checking members into the system, handling phone calls, and facilitating new member sign-ups
- Provide clear and concise information about our services and amenities, addressing member inquiries and concerns with professionalism and empathy
- Work closely with Assistant Managers and Managers to resolve issues and escalate concerns as needed
Requirements and Qualifications
">- 1-2 years of customer service experience, preferably in a fitness or healthcare setting
- Excellent communication and interpersonal skills, with the ability to build rapport with members and colleagues alike
- A passion for fitness and health, with a desire to support others on their wellness journey
- Punctuality and reliability are essential, as well as basic computer proficiency and comfort with technology
Benefits Package
">- Competitive salary range: $40,000 - $50,000 per year
- Employee discounts on membership and services
- Flexible scheduling to accommodate your needs
- Ongoing training and development opportunities to enhance your skills and knowledge
Why Join Our Team?
">- Opportunity to work in a dynamic and supportive environment
- Chance to make a real difference in the lives of our members
- Professional development opportunities to enhance your skills and knowledge
- Competitive salary and benefits package
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