IT Support Specialist II

4 weeks ago


Skokie, Illinois, United States Synapse Health Full time
About Synapse Health

Synapse Health is a pioneering company in the DME industry, founded in 2016 with a mission to revolutionize the sector. Our team of experts has decades of experience and has developed innovative solutions to address the industry's long-standing challenges. We're committed to creating a seamless experience for all, and our work matters.

Job Summary

The IT Support Specialist II will report directly to the Vice President, IT, and be responsible for providing technical support to local and remote employees, maintaining local and remote IT systems and services, and recommending and implementing solutions and upgrades. This role will manage technical support deliverables and timelines to ensure new and existing employees can work reliably and efficiently.

Key Responsibilities
  • Provide first and second-level technical support for a hybrid workforce.
  • Assist in support ticket assignment and provide guidance for L1 Support team members.
  • Manage issues and requests using ticketing software and comprehensive documentation.
  • Communicate effectively with end-users and the IT team on a diverse range of common corporate issues.
  • Comprehend, follow, and contribute to new and existing IT policies and procedures.
  • Create documentation and knowledge base articles for ways to resolve issues, how-tos, and training.
  • Diagnose organizational hardware, software, and cloud-based applications.
  • Assist in onboarding and offboarding for employee hardware, software, and access controls.
  • Drive continuous improvement by looking for ways to improve or automate business functions, seeking feedback, and communicating with stakeholders.
  • Lead small to large projects from the planning phase to closure, scheduling status meetings, tracking work, and developing communication plans.
  • Stay up to date on new technologies, cyber threats, and trends.
Requirements
  • A bachelor's degree in computer science, information technology, or other business discipline preferred.
  • 2-3+ years of experience in IT, support, delivery, and/or helpdesk.
  • Proficient in Azure Entra and Microsoft 365 applications and ability to learn department and job-specific software systems.
  • Demonstrate high organizational skills.
  • Demonstrate outstanding verbal and written communication skills.
  • Demonstrate ability to work with a variety of personalities.
  • Demonstrate analytical skills when problem-solving.
  • Demonstrate high attention to detail and a high degree of accuracy.
  • Relevant IT certifications are a plus.
What Sets Us Apart
  • Professional growth opportunities with compelling career paths.
  • Healthy work-life balance culture with paid time off (PTO).
  • Medical, dental, and vision insurance for full-time team members.
  • 401K savings plan with employer contribution match.

Synapse Health is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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