Customer Service Supervisor

4 days ago


Lake Charles, Louisiana, United States Envoy Air Inc. Full time

Customer Service Supervisor

At Envoy Air Inc., we are seeking a highly motivated and organized Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for coordinating the day-to-day station operations, leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.

Responsibilities:

  • Coordinate the day-to-day station operations, including scheduling and manpower utilization.
  • Maintain a safe, dependable, and consistent operation.
  • Conduct Agent observations and schedule and administer local training, including new hire training.
  • Investigate and resolve operational issues and customer service issues.
  • Participate in operational conference calls, station audits, and prepare various reports.
  • Maintain records such as time and attendance, personnel files, and performance.

Requirements:

  • Minimum Age: 18
  • High school diploma or GED equivalent
  • Valid state driver's license
  • Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs.
  • Ability to work rotating shifts, including nights, holidays, weekends, and days off.
  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity.
  • Ability to read, write, fluently speak, and understand the English language.

Preferred Qualifications:

  • A minimum of one year of customer service experience
  • Previous airline experience, including working knowledge of an airline's ticketing system and/or ramp operations

Additional Details:

  • Tattoos, body piercings, and/or tongue rings may not be visible while in company-issued uniform at any time.
  • Candidates must fulfill a fingerprint-based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
  • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport-related requirements, if applicable.
  • In locations handling US mail, must be able to pass a US Postal Service background check.

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