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Customer Service Team Lead
2 months ago
At Tailored Brands Inc, we're committed to delivering exceptional customer experiences. As a Senior Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.
Key Responsibilities:- Provide timely and effective resolution to customer inquiries and concerns
- Collaborate with cross-functional teams to drive customer satisfaction and loyalty
- Develop and maintain a deep understanding of our products and services to provide informed recommendations
- Monitor and analyze customer feedback to identify areas for improvement
- 3+ years of customer-facing experience in a retail environment
- Proven track record of delivering exceptional customer service
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.
