Patient Service Representative

3 days ago


Brunswick, United States Cleveland Clinic Full time
Job Summary

Cleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team at the Brunswick Family Health Center. As a Patient Service Specialist, you will play a critical role in delivering exceptional patient experiences and ensuring seamless interactions with our patients and families.

Key Responsibilities
  • Provide proactive and patient-centered support to patients and families, ensuring a welcoming and professional environment.
  • Investigate and resolve patient issues using a structured approach, prioritizing patient satisfaction and well-being.
  • Manage patient registration, visit preparation, and scheduling, ensuring accurate and timely information.
  • Collect and verify patient information, including insurance details and co-payments, maintaining confidentiality and adhering to data protection policies.
  • Recruit and educate patients on our digital platforms, including MyChart and Appointment Pass, promoting patient engagement and empowerment.
Requirements
  • High school diploma or equivalent, with a minimum of two years of experience in patient registration, appointment scheduling, or customer service.
  • Associate's or bachelor's degree in a related field, with a minimum of one year of experience.
  • Knowledge of medical terminology and healthcare operations, with a strong understanding of patient-centered care principles.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, including comprehensive health insurance and retirement plans.
  • A recognition and rewards program, celebrating individual and team achievements.


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