Customer Service Representative

2 days ago


Grand Prairie, Texas, United States Residence Inn Dallas Grand Prairie Full time
As a Customer Service Representative at Residence Inn Dallas Grand Prairie, you will be the first point of contact for our guests, providing exceptional customer service and ensuring that their stay is memorable. You will be responsible for greeting and checking in guests in a friendly and professional manner, following all hotel procedures and policies. This is a part-time, hourly position in the hospitality industry located in Grand Prairie, Texas. We are looking for someone with Marriott experience who can assist guests with their inquiries, concerns, and needs throughout their stay, providing accurate information and timely solutions. If you have excellent interpersonal and communication skills, and can work efficiently in a fast-paced environment, we encourage you to apply.

Estimated Salary Range: $12-$15 per hour

About Us:
We are proud to be a part of Marriott International, one of the world's leading hospitality companies. Our hotel offers competitive hourly pay and may include access to hotel benefits such as discounted room rates, health insurance options, and paid time off.

Responsibilities:
- Greet and check-in guests in a friendly and professional manner, following all hotel procedures and policies.
- Assist guests with their inquiries, concerns, and needs throughout their stay, providing accurate information and timely solutions.
- Process reservations, changes, and cancellations according to hotel policies and procedures.
- Handle cash and credit card transactions accurately and efficiently.
- Maintain a working knowledge of the hotel's facilities, services, and local area attractions.
- Ensure the lobby and front desk area is clean, organized, and inviting at all times.
- Follow safety and security procedures to maintain a safe and welcoming environment for all guests and employees.
- Attend all required training and meetings to stay updated on hotel policies, procedures, and promotions.
- Perform other duties as assigned by the Front Office Manager.

Requirements:
- Marriott Experience
- High school diploma or equivalent
- Prior customer service experience in a hotel, hospitality, or restaurant setting preferred
- Excellent interpersonal and communication skills
- Strong problem-solving and decision-making abilities
- Ability to multi-task and work efficiently in a fast-paced environment
- Basic computer skills and knowledge of reservation systems
- Must be available to work flexible schedules, including weekends and holidays

Benefits:
This position offers competitive hourly pay and may include access to hotel benefits such as discounted room rates, health insurance options, and paid time off.

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