Reservations and Call Center Coordinator
4 weeks ago
We are seeking a highly organized and customer-focused individual to join our team as a Reservations and Call Center Coordinator at Catamount Ski Resort LLC.
Key Responsibilities:
- Process reservations and manage customer inquiries in a timely and professional manner.
- Work closely with the Snowsports Director and Call Center Manager to ensure seamless communication and coordination.
- Upsell products and services to enhance customer experience and revenue.
- Stay up-to-date on daily prices, promotions, and coupons to provide accurate information to customers.
- Maintain a positive and team-oriented attitude, with a focus on accuracy and customer satisfaction.
Requirements:
- High school diploma or equivalent required.
- Excellent organizational and math skills, with experience with computers and software.
- Ability to work flexible hours, including weekends and holidays.
- Age requirement: 18 years or older.
Working Conditions:
- Workstation located in the Customer Service Center, Business Office, or other designated areas.
- Constant talking, typing, reaching, handling, hearing, and looking at a computer screen while working with guests.
- Occasional standing, walking, and lifting up to 15 pounds.
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Reservations and Call Center Coordinator
4 weeks ago
South Egremont, Massachusetts, United States Catamount Ski Resort LLC Full time{"Job Title": "Reservations & Call Center Specialist", "Job Description": "Job SummaryWe are seeking a highly organized and customer-focused Reservations & Call Center Specialist to join our team at Catamount Ski Resort LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, processing...
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Reservations and Call Center Specialist
4 weeks ago
South Egremont, Massachusetts, United States Catamount Ski Resort LLC Full timeJob SummaryWe are seeking a highly organized and customer-focused Reservations and Call Center Specialist to join our team at Catamount Ski Resort LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, processing reservations, and handling customer inquiries.Key ResponsibilitiesProcess...
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