Reservations and Call Center Coordinator

4 weeks ago


South Egremont, Massachusetts, United States Catamount Ski Resort LLC Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Reservations and Call Center Coordinator at Catamount Ski Resort LLC.

Key Responsibilities:

  • Process reservations and manage customer inquiries in a timely and professional manner.
  • Work closely with the Snowsports Director and Call Center Manager to ensure seamless communication and coordination.
  • Upsell products and services to enhance customer experience and revenue.
  • Stay up-to-date on daily prices, promotions, and coupons to provide accurate information to customers.
  • Maintain a positive and team-oriented attitude, with a focus on accuracy and customer satisfaction.

Requirements:

  • High school diploma or equivalent required.
  • Excellent organizational and math skills, with experience with computers and software.
  • Ability to work flexible hours, including weekends and holidays.
  • Age requirement: 18 years or older.

Working Conditions:

  • Workstation located in the Customer Service Center, Business Office, or other designated areas.
  • Constant talking, typing, reaching, handling, hearing, and looking at a computer screen while working with guests.
  • Occasional standing, walking, and lifting up to 15 pounds.


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