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Customer Service Representative

2 months ago


Minneapolis, Minnesota, United States HOM Furniture Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our customers.

Key Responsibilities:

  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Schedule deliveries, pick-ups, and service technician appointments
  • Look up customer accounts, provide detailed notes, and communicate accurate and precise information
  • Write sales and take payments on customer invoices
  • Effectively navigate internal inventory and purchase order screens
  • Provide on-the-road support for delivery personnel and in-home service technicians
  • Call on outbound customer reports
  • Assist customers with the initial set-up of HOM Guard warranty claims
  • Meet and/or exceed all performance and attendance standards
  • Work and communicate cross-functionally on improvements to current systems, policies, and procedures to enhance customer experience

Requirements:

  • Must have or be currently working towards a high school diploma or general education degree (GED)
  • Minimum of 1 year of related experience and/or training
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask
  • Physical demands include standing for sustained periods, moving about on foot, and using hands to handle objects

About HOM Furniture:

HOM Furniture is a leading furniture company with 18 locations throughout the Midwest. We are committed to providing exceptional customer service and creating a positive work environment for our employees.

What We Offer:

  • Competitive starting wage of $15.00/hour
  • Aggressive pay raises
  • 20 paid days off within the first year
  • Full benefits package
  • Opportunities for career growth and development

Language: English