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Client Retention Specialist

2 months ago

Juneau, Alaska, United States SCRAM Systems Full time

About the Role:

This is an exciting opportunity to join SCRAM Systems as a Client Retention Specialist. As a key member of our team, you will play a crucial role in ensuring the satisfaction and retention of our clients.

Key Responsibilities:

  • Overcome objections and de-escalate potential client concerns
  • Provide a personalized experience for each client as their relationship manager
  • Maintain accurate records of client interactions, comments, and actions taken
  • Assist with billing inquiries, scheduling, and client retention efforts
  • Work efficiently and effectively in a fast-paced, high-volume environment

Requirements:

  • High School Diploma or GED
  • Minimum 1 year of experience in a Call Center Customer Service role or sales/debt collection
  • Excellent communication, customer service, and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office, including Word, Outlook, and Excel

Working Conditions:

  • Work from home with a wired internet connection and a quiet, uninterrupted workspace
  • Ability to work efficiently and effectively in a high-volume environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment