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Club Operations Manager

2 months ago

Norwood, Massachusetts, United States Planet Fitness Full time
{"Job Title": "Club Manager", "Job Summary": "At Planet Fitness, we're committed to providing an exceptional member experience and a financially successful club. As a Club Manager, you'll be responsible for overseeing gym operations, leading a team of employees, and ensuring a welcoming atmosphere for all members and guests.

Key Responsibilities:

* Recruit, hire, train, and develop a high-performing staff
* Create and maintain a positive and motivating work environment
* Ensure staff follows superior customer service guidelines
* Manage staff schedules and ensure all shifts are covered
* Lead by example and maintain consistent accountability for direct reports
* Resolve employee issues or concerns
* Manage disciplinary/termination activities
* Oversee cleanliness and maintenance of the facility
* Ensure safety of employees, members, and club property
* Determine and communicate equipment repair in a timely manner
* Manage marketing efforts and ensure staff is aware and trained on all marketing promotions
* Authorize expenditures and refunds
* Prepare all HR-related forms and send to Corporate Payroll Team
* Track statistics and reports
* Provide backup support for any employee who is absent

Requirements:

* Superior customer service skills, preferably in the fitness industry
* Experience working as an Assistant Manager at Planet Fitness
* Exceptional leadership, diplomacy, and listening skills
* Basic computer proficiency (Microsoft Suite)
* Hard working, enthusiastic, and energetic
* Strong problem resolution skills
* Current CPR Certification required
* High school diploma/GED equivalent required
* Must be 18 years of age or older

Physical Demands:

* Continual standing and walking during shift
* Continual talking in person or on the phone during shift
* Must be able to occasionally lift up to 50 lbs
* Will occasionally encounter toxic chemicals during shift
"}