Customer Service Representative

1 week ago

Toledo, Toledo, United States Bass Pro Shops Full time
Job Title: Customer Service Outfitter

Job Summary:

The Customer Service Outfitter is responsible for providing exceptional customer service and ensuring a positive shopping experience for all customers. This role involves greeting and acknowledging customers, handling merchandise returns, and providing information and direction to customers.

Key Responsibilities:

  • Secures all firearms brought into the store with trigger locks.
  • Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
  • Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Greets all customers as they enter the store in a friendly and outgoing manner.
  • Handles customer's merchandise returns; complete refund/exchange paperwork.
  • Sells appropriate Hunting and Fishing Licenses.
  • Handles and administers all incentive and reward programs.
  • Remains product knowledgeable.
  • Remains aware of advertised sales.
  • Keeps work area clean, neat, and well-stocked with supplies.
  • Follows all Company Policies and Procedures.

Requirements:

  • Ability to calculate figures such as discounts and make change to customers.
  • Ability to communicate in a friendly and professional manner to our customers and other associates.
  • Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
  • Ability to operate computerized Point of Sale register system.

Physical Requirements:

Constantly stand and/or walk during shift. Constantly communicate with others to exchange information. Constantly repeat motions that may include the wrists, hands, and/or fingers. Occasionally ascend or descend ladders, stairs, ramps, etc. Occasionally work in low or high temperatures. Occasionally work in noisy environments. Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Benefits:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions. Medical, dental, vision, health savings account, flexible spending account, voluntary benefits, 401(k) retirement savings, paid holidays, paid vacation, paid sick time, Bass Pro Cares Fund, and more. Bass Pro Shops is an equal opportunity employer.

Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

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